Mihin Lanka Set To Unveil A Zero Passenger Complaint Strategy From 1st November

A rare flying white elephant, Mihin Lanka, announced last evening that it will be unveiling a strategy that will result in zero complaints from passengers with effect from 1^st November, a day after the airline ceases operating.

A spokesperson for Sri Lankan Airlines said, “Several people have complained about the state of the airline and the onboard service. There was an instance that one guy’s seat in business class only tilted forward and did not recline. We had to explain to him that we are a forward-thinking airline. On another occasion, a passenger was not happy that we had sent their luggage to Seychelles when they were travelling to Bangladesh. It was just a case of misunderstanding.”

“However, having noticed an increase in complaints we hired an external consultancy to advise us on how to manage the situation. We informed them that the loss-making airline would cease to operate from 30^th October and they said that they would help us research, develop and unveil a new customer service strategy on 1^st November which will result in zero complaints,” the spokesperson added.

“With no complaints after we close the airline, we expect to win several industry awards for our service standards.”