NewsCurry Breaking news and serving it up in pieces
Sri Lankan social media users are up in arms following a decision by a disgruntled customer to make a complaint direct to the establishment without posting it on Facebook, thereby depriving the online community from having their say in the matter.
One regular Facebook user said, “I can’t believe that in this day and age that a person would try to resolve an issue they have directly with the organisation in question and deprive people like me from making comments on the incident, although I know only one side of the story, without all the facts and details. I mean what kind of a monster is he? People who share content on Facebook think that their friends are interested in their posts and pictures when in actual fact the only reason people get on Facebook now is to read the comments.”
The owner of the restaurant said, “A customer had an issue with the level of service he received and also that one of the dishes contained undercooked meat. He called us directly to make a complaint but we told him that we will not entertain the issue until he has posted it on Facebook. We believe that all publicity is good publicity so we want him to share the story so that people on Facebook who weren’t involved can comment on it. Only then will we look into the matter.”
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